Location: Rocky River, Ohio
Date: January 2, 2018
I ordered a WWII themed chess set for my son for Christmas. It arrived missing 4 pieces. Quentin worked with my wife to send us the missing pieces, but they did not arrive in time for Christmas. Very disappointing, as this was the one gift that I wanted my son to have. It took approximately one week for the missing pieces to arrive (Tuesday, 12/26) - shipped from New York to Ohio - ? The missing pieces should have been shipped over-night to ensure delivery by Christmas!