Shipping Details and Return Policy
Our standard return and exchange period for any order is thirty days. As we move towards the holidays, we understand many may need additional time, and thus holiday orders can be exchanged through January 15th.
To find out how long your package will take to arrive, use the following color guidelines with the image above:
Please note occassional delays may occur outside of our control.
YELLOW... 1 business day of travel time
BROWN... 2 business day of travel time
GREEN... 3 business day of travel time
RED... 4 business day of travel time
ORANGE... 5 business day of travel time
GREY... 6 business day of travel time
TEAL... 7 business day of travel time
Please note, if you have a different billing and shipping address we will likely try to contact you via phone and email. This is to confirm the correct address verbally as an added precaution against shipping to the wrong place as well as protection against fraudulent transactions. Please check your emails and messages, or call us after placing your order if you would like to verbally confirm. We do not want any orders delayed!
If you need your shipment faster, our Rush Shipping option will bump you to the head of the line, shipping via the chart the same business day (if placed by 3PM Eastern).
We also offer weight-based options for 3-day and 2-day and Overnight Air shipping. Please keep in mind that Saturday and Sunday do not count as business days.
What about International Shipments ?
Yes, we do ship internationally, via either Fedex International or USPS Priority or Express Mail. The price can be very expensive, but you can check the price when looking at items in your cart. We are not responsible for any tariffs or taxes at the destination country - the prices shown are shipping only.
f you have a special shipping request, simply write it in the "Comment's Section" of our on-line order form. We actually read what our customers write and make every effort to comply with any requests when possible. This includes delivery deadlines - if you choose the wrong option, we will do our best to contact you before shipping but can only wait the remainder of the day for a response, otherwise we will have to ship it out via the method selected.
ChessUSA Return Policy
Your Move Chess Return and Exchange Policy
Should you receive any product and be dissatisfied you may return it within thirty days of delivery for a refund or exchange. This is extended during the holiday season, and we can make note if you require extra time. No RMA number is necessary, but please call so we can note the return in our system. If you would like a prepaid shipping label we can arrange it providing we know the box size and weight - the cost of the label will be deducted from the refund.
Shipping and Giftwrap charges are not refundable, and merchandise must come back in as-new condition with all original packaging materials. A restocking fee (usually 5%) shall apply. Restocking fee will be waived for exchanges. Please Note: Special order items, videos, dvds, clearance, licensed board games, scratch and dent and software items are non-refundable and non-exchangeable. We apologize for any inconvenience this may cause!
Important! Other FAQ's Regarding Returns/Exchanges and Shipping.
Please inspect your package upon receipt for any damage. If your shipment is damaged, have no fear - everything is insured! Please notify us immediately and we can file the appropriate claim. This process can take up to two weeks, but we often try to ship a replacement before the claim is resolved. We ask you hold on to any damaged item and packaging during this process as the shipping company many require to pick it up for inspection.
If your order was shipped for free, the cost of what shipping would have been may have to be deducted from the refund. If you decide to exchange the item for another, the restocking fee (but not the shipping) shall be waived.
If you refuse or redirect a package, there is an additional charge. This is not a charge from us but from the carrier. As of January 2017 that charge is 13.60 for a redirect, and a refusal will cost the shipping back to our store which will be applied to your order before any refund.
If you are unable to receive your package, please call UPS (or us) immediately. If an Item is returned to us, we will have to reship it (and you will have to pay shipping again). Please always use a Street Address
when providing your shipping address. Fedex cannot ship to a POBOX, which may delay your package.
If you make a mistake in your address, please contact us immediately. We can sometimes intercept the package and have it corrected for you. Unfortunately, UPS charges for that service as well. As of January 2017 that charge is 13.60.
Shipping Methods and Charges - Details
Shipping within the U.S. will be made via UPS or USPS, depending upon the size, weight, destination, and total value of your order. We will do our best to accomodate special requests.
All orders received for in-stock product are processed and shipped within 1-3 business days of receipt - usually the same day if the order is recieved before 2PM Eastern Time.
: Use the map above an approximate transit time. Note that Saturday and Sunday are not considered business days for shipping and add an extra day or two during peak season.
: Use the map above, but if the order is placed before 3PM Eastern, it should ship out the same day. Please bear in mind "Ships same day" means it leaves here the same day, not that it arrives to you the same day. Note that Saturday and Sunday are not considered business days for shipping.
:UPS Overnight, 2nd Day, and 3-Day Select take that many days, however please note that Saturday and Sunday are not considered business days for shipping. That means if you order something via 2nd day air on a Thursday, it will arrive on a Monday. Remember, UPS service can not ship to a PO Box, so always put a street address or this may delay your order.
Orders received on weekends are processed and shipped on Monday or Tuesday. This also applies to rush delivery, but they will be processed first.
Shipping outside the continental U.S. is possible via UPS or the post office. Due to varying sizing regulations, not all shipping options are available for every country.
When you place an order, it will notify you that we will email you shipping costs. This generally takes about 2 business days because we need to physically pack up and weight the item. You are under no obligation to purchase until you confirm a shipping method.
For International UPS shipping, please call for rates and available methods. We generally do not recommend it because it is extremely expensive.
Our listed prices cover our shipping, handling, and insurance, but do not cover any duties or fees that may be imposed by your country. Those costs are the obligation of our customers.
Free Shipping includes our super-fast handling of your order and ground UPS or Priority Mail service. Should you desire even faster delivery (at an extra cost), simply proceed with your on-line order. The prices for even faster options will be given before you have to actually submit your final order.
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