Shipping and Return Policy
for the Holidays: ChessUSA's Holiday Shipping
It is now too late for Holiday Delivery. Have a happy holiday season from all of us here at Your Move Chess & Games
If you have a special shipping request, simply write it in the "Comment's Section" of our on-line order form. We actually read what our customers write and make every effort to comply with any requests. This includes delivery deadlines - if you choose the wrong option, we will do our best to contact you before shipping.
ChessUSA Shipping Map
ChessUSA Return PolicyHoliday Return Policy, 2012
If you are placing an order for the holidays, have no fear!
We are extending the postmark-by date for all returns/exchanges until January 9th, 2013.
If you require additional time, just let us know so we can mark it down on your order. We understand many visit relatives or go on vacation during this time period, and this should not impact your return window! If you have any questions, please ask.
For any order purchased online:
Should you receive any product from ICD/Your Move Chess & Games via mail-order and be dissatisfied with it for any reason, simply return it within two weeks of delivery for a refund or exchange. No RA number is necessary, but please call so we can note the return in our system.
Shipping and Giftwrap charges are not refundable, and merchandise must come back in as-new condition with all original packaging materials. A restocking fee (usually 5%) shall apply. Restocking fee will be waived for exchanges.
Please Note: Special order items, videos, dvds, clearance, scratch and dent and software items are non-refundable and non-exchangeable. We apologize for any inconvenience this may cause!
Your Move Chess & Games Return PolicyFor any order purchased at our store:
Should you receive any product from ICD/Your Move Chess & Games via store purchase and be dissatisfied with it for any reason, simply return it within two weeks of purchase to our store for a store credit or exchange. Sorry, No refunds are available for in-store purchases.
Special order items, videos, dvds, and software items are non-refundable and non-exchangeable.
Important! Other FAQ's Regarding Shipping
If your order was shipped for free, the cost of what shipping would have been will be deducted from the refund, as well as a 5% restocking fee. Should you decide to exchange the item for another, the restocking fee (but not the shipping) shall be waived.
If you refuse a package, there is an additional UPS charge. This is not a charge from us, but from UPS. As of November, 2011, that charge is 11.00. This would be incurred as well, so please contact us before refusing a package.
Please always use a Street Address when providing your shipping address. UPS cannot ship to a POBOX, which may delay your package.
If you make a mistake in your address, please contact us immediately. We can sometimes intercept the package and have it corrected for you. Unfortunately, like many things, UPS charges for that service. As of November 2011 that charge is 11.00.
Shipping Methods and ChargesShipping within the U.S. will be made via UPS ground or USPS, depending upon the size, weight, destination, and total value of your order. We will do our best to accomodate special requests.
All orders received for in-stock product are processed and shipped within 1-3 business days of receipt - usually the same day if the order is recieved before 2PM Eastern Time.
Ground Shipping: The standard UPS or USPS delivery. Use the map below and add 48 hours for an approximate delivery time. Note that Saturday and Sunday are not considered business days for shipping.
Rush Delivery: Use the map below, but if the order is placed before 3PM Eastern, it should ship out the same day. Please bear in mind "Ships same day" means it leaves here the same day, not that it arrives to you the same day. Note that Saturday and Sunday are not considered business days for shipping.
Air Services:UPS Overnight, 2nd Day, and 3-Day Select take that many days, however please note that Saturday and Sunday are not considered business days for shipping. That means if you order something via 2nd day air on a Thursday, it will arrive on a Monday. Remember, UPS service can not ship to a PO Box, so always put a street address or this may delay your order.
Orders received on weekends are processed and shipped on Monday or Tuesday. This also applies to rush delivery, but they will be processed first. The following map shows approximate UPS ground delivery times, in business days (not counting Saturdays, Sundays, and UPS holidays), within the continental U.S.
Foreign ShippingShipping outside the continental U.S. is made via priority mail international or express mail international. Due to varying sizing regulations, not all shipping options are available for every country.
When you place an order, it will notify you that we will email you shipping costs. This generally takes about 2 business days because we need to physically pack up and weight the item. You are under no obligation to purchase until you confirm a shipping method.
For International UPS shipping, please call for rates and available methods. We generally do not recommend it because it is extremely expensive. Our listed prices cover our shipping, handling, and insurance, but do not cover any duties or fees that may be imposed by your country. Those costs are the obligation of our customers.
Free Shipping includes our super-fast handling of your order and ground UPS or Priority Mail service. Should you desire even faster delivery (at an extra cost), simply proceed with your on-line order. The prices for even faster options will be given before you have to actually submit your final order.
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